Frequently Asked Questions

Do I need a subscription?

Every Fire Mate comes with a 12 month subscription. After 12 months, you will need to purchase a further 12 months subscription. £19.99 per month or £179 for a further 12 months.

Is Fire Mate available on iPhone and iPads?

At the moment, Fire Mate is only available on Android devices. Sim Free Android devices are available which come pre-loaded with the Fire Mate application

What is the Fire Mates battery life?

The Fire Mate comes with a 5000mA power bank. Fully charged, this can power the Fire Mate for over 40 hours.

The Wi-Fi Dongle can run for approx. 8 hours, you can power this directly off the power bank. But this will reduce the run time of the Fire Mate.

Do you provide technical support?

Yes, we will endeavor to answer any technical quires related directly to your Fire Mate and it's connectivity within a timely manor either via live chat, e-mail or telephone. We can also in most circumstances, remotely connect to your Fire Mate if further diagnostics is needed.


However we can not answer technical quires related to specific control panel software/hardware issues.

What is your return policy?

If you are not happy with your purchase, simply return the Fire Mate within 14 days of delivery.

What is the lead time?

We aim to dispatch purchases within 5 working days. Delivery will normally arrive 2 days after dispatch.

How do I connect Fire Mate to different control panels?

Connect to the Fire Mate using the dedicated application, once connected, select the Baud Rate of the control panel, found in the user manual. The Fire Mate will restart. Once loaded, the new speed will be selected.

Do you provide technical support?

Yes, we will endeavor to answer any technical quires related directly to your Fire Mate and it's connectivity within a timely manor either via live chat, e-mail or telephone. We can also in most circumstances, remotely connect to your Fire Mate if further diagnostics is needed.


However we can not answer technical quires related to specific control panel software/hardware issues.

My control panel isn't listed, will Fire Mate be compatible?

We only list control panels which have been live tested with Fire Mate. However if your control panel isn't listed, contact us and we investigate/test. Our compatibility list is always growing.

Where are the logs stored?

Every connection is stored on the engineers device in a CSV file. A log file is also stored on the Fire Mate unit it's self.